My Virgin Media app: Requires compatible Android 7. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. The advice was to recycle the old hub. Then enter your email address, and click on email me my new label and follow the instructions. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. I cancel my subscription during the cool off period even before the kit arrived. All our services will be set up so, once you’re in your. We don't send confirmation of your request to cancel. Forum; Apps. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. couldn't see where best to post this. Security matters. My Virgin Media App. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. We would like to return it but we didn't a return box and now we are unsure what to do with it. 3 hours ago. I have not received the return kit I was promised in order to return VM equipment. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. I would like to take a look on your behalf. Once we cancel we got a letter asking us to. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. is legally binding, which means that we are making promises to each other about the . Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. I'm sure they would have charged me if I was out when they arrived. We would like to show you a description here but the site won’t allow us. with Virgin Media and Virgin Media Payments. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. . Solved: My VM account ended on 31st March. 2. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Sign in . We would like to show you a description here but the site won’t allow us. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. No setup fee. We would like to show you a description here but the site won’t allow us. Hi. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. . I'm sick of waiting for these to be collected and they are gathering dust. uk with required details but have. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Today I have received an email and a text message regarding the return of my equipment and that. Stream from Virgin Media. hi. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. The new fibre phone line is designed to work with the same phones as the old copper line. Virgin Media; My Virgin Media; Shop; Help;. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. They told me I needed to return the equipment or I would have to pay a fine. You can contact us to discuss your O2 mobile products and services. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. For my surprise, in the package of the hub 5, was another package to return the hub 4. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. You can find loads of helpful information on. Return Valérie for free with Canada Post. Push the white cable (from the old Hub) into the back of the new Hub. Joining in. If you do not return your kit, you will be charged for it as set out in our terms and conditions . Networking and WiFi. You can return our kit at no extra cost. Virgin Mobile. It's at least 7 years old! We would love. phil55. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you need any help, please don't hesitate to let us know. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Security matters. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Back a step. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. I guess the first lady I talked to misinterpreted it. This is not a full review yet – but a few early thoughts. Within that letter or email, we’ll also include information about any other changes we’re. 2. Typically, extenders are linked through a wired port using an Ethernet cable. . 2 July 2015 at 2:05PM in Phones & TV. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Account - Mobile. I'm sorry to hear there is some confusion with your return kit. QuickStart, set up and connections. Return Old Kit - Virgin Media Community - 5285247. If we need to send you some new equipment or book an engineer. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. . Make sure to take our kit with you when you move. We would like to show you a description here but the site won’t allow us. Fibre to the home - not actually me, btw. Account - Cable. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Networking and WiFi. they have not sent me a package to return the old kit in. on 28-11-2022 15:15. Security matters. The webpage usually list which items need returning, however it doesn't at present. Changes to Virgin Media prices 2023. HD kit and some older 4K Ultra HD kit only supports older versions. Your experience matters. If we don’t get the requested kit back, then we may charge to replace it. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Virgin Phone Switchover. super hub. I am still with virgin media but under a new account. QuickStart, set up and connections. 3 weeks ago. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Please look out for the purple envelope in the top right of your scre. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. That’s because while you're with us, you rent your kit, rather than own it. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. SpeedWe would like to show you a description here but the site won’t allow us. Excludes broadband faults and broadband network outages. At least 30Mbps download speeds in every room or £100 one-off credit. Account - Cable. Stay safe online. richardsch. An Ethernet cable – The. Keep getting emails from virgin asking me to return old kit. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. The clerk will print the return label and process your return. We would like to show you a description here but the site won’t allow us. 2. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Sign in . co. on 05-03-2022 19:10. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. My VM account ended on 31st March. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. 28 December 2011 at 1:11PM. @00johnjohn00 wrote:. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. £8p/m extra or included with Gig1 or Volt. I trust the bill will be cancelled when the kit. Reply. Options. jpeg1. Step 3 - Label the box – a letter came with the. Available with M50 broadband or faster. QuickStart, set up and connections. I have had some months ago left VM and asked for the kit to return my broadband equipment. . Connect the Hub’s power cable with the blue tab. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. So thats what i did. Select the correct HDMI input for your box. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. e. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. So I can help, I will send you an invite into a private,. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Am a little weary that if we recycle the kit that we might get billed for not returning it. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. agreement. Y’all are right to be suspicious though!Scroll down and click on create new label. Each time promised either it will be collected by. If we don’t get the requested kit back,. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. We would like to show you a description here but the site won’t allow us. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Returning kit. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Options. However, I received a text message saying that I did not schedule a return yet. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Your experience matters. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Steveiow. The impossible task of fitting Virgin Media kit in the returns box . The new fibre phone line is designed to work with the same phones as the old copper line. Step 4. 3. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. services. Browse Virgin Media Virgin Media. Kind regards, Ilyas. New 4K Ultra HD kit uses HDCP 2. Follow the instructions on screen to finish your setup. Just joined. My Virgin Media. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. This includes: The Stream box. 0 Kudos Reply. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. We would like to show you a description here but the site won’t allow us. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Then, drop it off at a Yodel store. The collection date is 29 November. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. We would like to show you a description here but the site won’t allow us. Returning Virgin Media equipment. c. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. by eddie778 • Just joined. They have emailed to see someone is in the area and to book a collection date. There was no label in the box but searches revealed that I could recycle via. Hi Virgin I am returning equipment and I have to put the silver cap. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. We would like to show you a description here but the site won’t allow us. Virgin Media Staff Options. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. I have not received the return kit I was promised in order to return VM equipment. Virgin Media Help - Get help, tips and advice to m. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. O2 shop or local council recycle yard. That is 56 minutes notice of a possible pick up. End day it's virgin media's equipment. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. co/recycling for information on how to return or recycle old equipment,together with. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Sami93. Your experience matters. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Existing Virgin Media customers will have to pay a fee in order. . 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. None of the dates for collection were acceptable. scroll down to 'External wall box'). Just take it to a recycling centre, find your nearest. Virgin Media want their box back - i dont have it. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. in the box it gives. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Let us know how you get along. After canceling your service, you need to return the Virgin media kit. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 7K subscribers in the VirginMedia community. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. . A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. An Ethernet cable – The. i. Sorry to hear there's an issue with a charge for failing to return equipment. We would like to show you a description here but the site won’t allow us. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. The . Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. . Virgin Broadband Box attached to house. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. 0 Kudos. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. You can, if you prefer, print your. SpeedWe would like to show you a description here but the site won’t allow us. away the old kit when they come round to do the upgrade. 3. Switched. Alternatively, visit virg. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. However, despite my attempt to request for the return kit to be deli. We would like to show you a description here but the site won’t allow us. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. Virgin Media want their box back - i dont have it. . r. A large Virgin box has been attached to the outside wall my house without my permission. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Hi mikeratkins, thanks for posting and welcome to our community. . When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. We would like to show you a description here but the site won’t allow us. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. If you cancel your service, you will need to return your kit to Virgin Media. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Browse Virgin Media Virgin Media Community. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Upgrading V6 boxes to 360. If you possess a Virgin Media TV. Alternatively, visit virg. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. We would like to show you a description here but the site won’t allow us. The service start date was 28 January 2023. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Hi, this is really on behalf of my 85 year old dad. Now, the kit arrived but I have no subscription. Within that letter or email, we’ll also include information about any other changes we’re. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I have not received the return kit I was promised in order to return VM equipment. We would like to show you a description here but the site won’t allow us. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Hi Yicheng, Thanks for coming back to me on this one. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. This promotion means you won’t pay the usual setup fee of £35. SpeedReturning your Virgin Media kit VirginMedia. Alternatively, you can take the kit to your local O2 store or your local recycling centre. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. byrnesv. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Control your services . My V6 box has been replaced by a 360 and 2 days later I. Entertain me;. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. When referring to “agreement” we mean all of these things. I've been asked to return my previous Stream box after cancelling then reactivating the service. on 01-03-2023 08:38. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. I had a message about collecting my kit. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Then I for some reason go. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Get the Hub ready by connecting the wires. They said it should be 30 days to return so basically I have the entire month of Feb. Have been told that some customers have been charged when not returning equipment, however. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. 1. . Manage Your Account. . Hi, Apparently I'm only being sent a box to return my router. Tuning in. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. 0 Kudos Reply. Chatter and. returns. My Virgin Media app: Requires compatible Android 7. To return your equipment, simply click the link and follow the instructions. On our wavelength In. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Please can you confirm that the £40 c. Virgin Media Price Guides. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Options. on 25-11-2022 12:11. See where this Helpful Answer was posted. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. 6. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Mobile. It has been very poorly attached and has caused damage. Virgin Media;. hello007007 Posts: 149 Forumite. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Networking and WiFi. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Although this question has appeared before the answers vary and I need definitive advice. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Speedon 22-02-2023 16:03. The kit was collected and I received email confirmation of the collection.